Request account or data deletion

You can request deletion of your Pilot Car Pros account and associated personal data by emailing hi@pilotcarpros.com. You do not need to sign in or install the app.

1. Send your request from the email address associated with your account, when possible.
2. Use the subject Pilot Car Pros deletion request. Include your account email and company name, and tell us whether you want to delete your entire account or specific personal data while keeping your account.
3. Our support team will verify account ownership, clarify the scope when needed, and confirm when the request has been completed. Never send your password or payment card details.

What happens to your data

For a verified account-deletion request, we delete your sign-in account and delete or anonymize associated personal profile data, contact details, device notification registrations, and personal content that is no longer needed, subject to the exceptions below. Account deletion removes your access to Pilot Car Pros.

Company records such as invoices, payments, tax and payroll records, dispatches, and trip reports may need to remain available to the company or be retained for legal, accounting, fraud prevention, or dispute-resolution obligations. A request to delete your personal account does not automatically delete another company's business records or other users' accounts.

We will explain any data that must be retained and the applicable retention period when handling your request. Retained information is kept only for the applicable business or legal requirement. You can also ask us to delete specific personal data without closing your account.