Privacy Policy

At Pilot Car Pros, a product of Stormhelm Labs LLC, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

We may collect several types of information from and about users of our website, including:

• Personal Information: Name, email address, telephone number, postal address, billing information, and any other information you voluntarily provide to us.
• Business Information: Company name, services offered, service areas, certifications, insurance information, and other details related to pilot car services.
• Account Information: Username, password, and other security information used for authentication and account access.
• Company Data: Information related to company operations, trip reports, driver records, vehicle information, and operational data.
• Usage Data: Information about how you use our website, including IP address, browser type, device information, pages visited, time spent on pages, and other analytics data.
• Location Data: Geographic location information if you enable location services or provide location information when using our route planning features.

We collect information through various methods, including:

• Direct Interactions: Information you provide when creating an account, purchasing services, submitting forms, or communicating with us.
• Automated Technologies: As you navigate through our site, we may use cookies, web beacons, and other tracking technologies to collect usage data.
• Third Parties: We may receive information about you from third-party service providers, such as payment processors or analytics providers.

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our dispatch management platform and services
• Process transactions and manage your account
• Process online invoice payments through Stripe Connect, including collection of the flat 5% payment fee that includes card processing. PCP covers Stripe processing costs from this fee and keeps the remainder. When passed to the client, the fee is shown as a separate Checkout line item labeled "Platform Processing Fee".
• Verify ownership of registration email addresses and resume company setup after verification
• Facilitate dispatch operations, trip reporting, and driver management
• Respond to your inquiries and provide customer support
• Send you technical notices, updates, security alerts, and administrative messages
• Communicate with you about platform updates, new features, and service improvements
• Monitor and analyze trends, usage, and activities in connection with our platform
• Detect, prevent, and address technical issues, fraud, or illegal activity
• Comply with legal obligations and regulatory requirements

We may disclose your personal information in the following circumstances:

• Service Providers: We may share your information with third-party vendors who provide services on our behalf, such as payment processing (including Stripe Connect and Stripe Checkout), data analysis, email delivery, hosting, and customer service. For online invoice payments, payment amounts and fee metadata (invoice total, the 5% payment fee including card processing, and charge total) are processed by Stripe so the connected company can be paid and the payment fee can be collected. We also exchange connected-account identifiers, onboarding and capability status, payment identifiers, and payment outcomes to reconcile invoices and prevent duplicate payments. Stripe collects card or bank details through its hosted payment flows and collects the identity and business information required for connected-account verification. PCP does not store full card numbers or bank account credentials in its invoice records. Stripe processes that information under its own privacy policy (https://stripe.com/privacy).
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Your dispatch operations data and internal business information remain confidential.

As a dispatch management platform, we handle sensitive operational data including driver information, trip reports, vehicle details, and dispatch operations. We treat this information with the highest level of confidentiality and security.

Driver Privacy: Driver personal information, contact details, and employment records are kept confidential and only accessible to authorized company personnel. We share it with authorized company personnel and service providers where necessary to operate the platform, as described above.

Operational Data: Dispatch details, route information, and trip reports are stored securely and used solely for business operations. This information helps improve service delivery and operational efficiency while maintaining client confidentiality.

Client Information: Client details and shipment information are protected and only shared with the specific pilot car company assigned to the dispatch, ensuring privacy and security for all parties involved.

We have implemented appropriate technical and organizational measures to secure your personal information from accidental loss and unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on secure servers behind firewalls.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our platform, you are responsible for keeping this password confidential.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our platform.

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You may request access to your personal information.
• Correction: You may request that we correct inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information in certain circumstances.
• Restriction: You may request that we restrict the processing of your information in certain circumstances.
• Data Portability: You may request a copy of the information you have provided to us in a structured, commonly used, and machine-readable format.
• Objection: You may object to our processing of your personal information in certain circumstances.

To exercise any of these rights, please contact us using the contact information provided at the end of this Privacy Policy.

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

We use cookies for the following purposes:

• To keep you signed in to your account
• To understand how you use our platform and improve our services
• To remember your preferences and settings
• To help us improve our platform and services

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us so that we can take necessary actions.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Pilot Car Pros is a product of Stormhelm Labs LLC, an Alaska-based limited liability company.

Company Address:
Stormhelm Labs LLC
2521 E Mtn Village Dr
Ste B 485
Wasilla, AK 99654

If you have any questions about this Privacy Policy, please contact us using the website contact form.